Will you train us on our system?
We provide training on all our systems to help you understand how the system functions & operates.
I'm not tech savvy, will a home automation system be too overwhelming for me?
Home automation and other solutions we offer are meant to simplify things for you! They're extremely easy to use, intuitive and user friendly so the least technological person in your home will understand how to use it quickly and easily.
Do you design, build and service our system?
We are a complete solution provider and take care of of the project every step of the way, from design, to build to after install service, we are there 24/7/365. We ensure your system is functioning and are there to support you. After our warranty period, we offer service contracts to ensure there's never any downtime.
Do you offer warranty on your products and services?
All our services come with a one year workmanship guarantee and our products come with a manufacturer warranty of one year unless otherwise stated.
Are you authorized dealers or distributors for various brands?
We are proudly an authorized dealer and distributor for most major brands within our industry, from Avigilon, HikVision, Crestron, Control4, Sonos, Lutron, Samsung and many more. Feel free to reach out to us for more info!
I don't know what I need for my home or business, where do I start?
At Avaton, we pride ourselves in getting you EXACTLY what you need and designing a solution that caters to your specific needs. We take the time to do a free on-site consultation to better understand your needs and wants to ensure you get exactly what you want.
I have an existing system that someone else did but it isn't functioning properly, what can I do?
We can do on-site consultation to get a better understanding of what you have and make recommendations on how to remedy the issues to get your system working again.
Do you do new builds only or retrofit for existing houses?
We can retrofit homes that are already finished and we also work with many respective builders or your builder. We work closely with your project manager to ensure the project goes smoothly. At Avaton, we pride ourselves on delivering a system that is excellent or even better than you expected. We aren't satisfied until you are.
What areas do you serve?
Our work is primarily in the GTA but we have done work throughout Ontario, Quebec and have assisted with projects in the US through our affiliates. Contact us for more info.
Are you insured and have safety requirements?
All our staff have safety certificates and our company is completely insured to give you peace of mind.
Do you offer Alarm monitoring?
We proudly offer alarm monitoring to all our clients and the monitoring station is based in Canada.
What's the difference between wired and wireless?
Some devices come with the option to do wireless but wired is always a better solution. The chance of interference is much lower and a wired solution is always more reliable